When the Harvard Graduate School of Education made the decision to launch a fully-remote Master’s program we knew that we had a lot of work in front of us. The Teaching and Learning Lab’s core team of learning designers, media producers, learning technologists, and instructional coaches have years of experience designing online courses, both for the Ed.M. program and for our partners in Professional Education. From that experience we knew that creating high-quality, engaging, online learning experiences takes a tremendous amount of effort, both on the part of the faculty members and the support staff. We had to increase our staffing across the group to meet this challenge, but hiring takes time and any new staff members we brought on would have limited time to get up to speed on the specific characteristics of the School, the faculty, and TLL processes.